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Podcast: Leveraging Thought Leadership
Date: February 26, 2022
Title: Transforming Interactions in Sales and Marketing | Kelly Wright
Length: 37 Minutes
Episode: 376
description:

Is it possible to transform the world of sales through thought leadership? And if we could, how would we change and improve sales culture?

While many industries and positions change and evolve at high speed, the world of sales is often seen as foundational. Companies educate their salespeople about their product or service, and send them to sell as many units as possible. That's the way the game is played, right? But what if things could be different?

Our guest today is Kelly Wright, Founder of Culture Driven Sales, an organization on a mission to help companies create exceptional cultures. Kelly helps orgs drive sales by bringing all levels of the company together around a unified purpose, creating a healthier, more aligned culture. She is also the President and COO of Gong, a company that analyses customer-facing interactions to deliver the insights needed to close more deals.

We start our conversation by discussing how thought leadership and sales connect. Kelly shares her experiences, noting that many salespeople don’t realize how powerful thought leadership can be in selling and what a game-changer it can be! The competitive market no longer wants vendors who are just "going through the motions." They want a partner that will challenge them, help them keep up with modernization, and work with them to create a better environment for sales.

Kelly is on a mission to transform the sales world. When companies spend more time educating salespeople on the why as well as the what (knowing the product, but also how it helps their clients), they can create a true partnership between sales and customer. Through storytelling, salespeople can connect with their customers, creating a unified mission and vision that can spur success and create growth for both sides.

If you want to transform the sales culture in your company this is the episode for you!

Three Key Takeaways:

  • Thought Leadership creates, persuades, and "sells" a vision of the future.
  • Many thought leaders have a gut feeling about how things work, but choices need to be based on research and data.
  • Your thought leadership is not for everyone. Don’t spend time on people who aren't interested in learning more about your core insights.

Recent Podcast

SASSY TALKS

Transforming Companies through Culture Driven Sales: The Kelly Breslin Wright Effect

May 2024

Length: 52 Minutes

Kelly Breslin Wright has over 30 years of experience in leadership, sales, operations, and strategy. Kelly has served in multiple executive roles, including as President and Chief Operating Officer at Gong and as Executive Vice President (CRO) at Tableau Software. Kelly is currently Founder and CEO of her own thought leadership platform Culture Driven Sales.

Additionally, Kelly has been a Board Director at public and private companies, including Fastly (NYSE:FSLY), Plum (NASDAQ: PLUMIU), Gong, Lucid, Even, and Amperity. She has advised many technology companies, including Dropbox and Asana. She is an adjunct professor at the University of Washington’s Foster School of Business. Earlier in her career, Kelly spent time at Bain & Company, McKinsey & Company, Bank of America, Dale Carnegie Training, and AtHoc. She earned her BA from Stanford University and MBA from The Wharton School at the University of Pennsylvania.

Episode Summary: In this episode, Kelly Breslin Wright shares her remarkable journey from selling books door-to-door to becoming a key figure at Tableau Software, guiding the company from its inception through to a successful IPO and beyond. With a focus on the critical role of culture in sales and business success, Kelly discusses her transition into board roles and teaching, emphasizing the importance of mission, vision, and alignment in creating effective teams and compelling sales strategies. Highlights include her insights on building a board for startups, prioritizing people in businesses, and her unique perspective on sales as a deeply human and culturally driven process.

Key Takeaways:

Kelly's early experiences in sales and entrepreneurship shaped her passion for helping people and running her own business.

The importance of aligning sales with the overall company strategy and having a clear mission and vision.

The role of culture in driving sales and creating a positive work environment.

The need for companies to rate people and culture as top priorities.

The challenges and considerations in building an effective board and assessing team dynamics during company growth.

Notable Quotes:

“Culture ties back to the overall essence of the company”  - Kelly Breslin Wright

"Every single person in the company is a guardian of the culture." - Kelly Breslin Wright

"The best salespeople have high empathy, are good communicators, and can emotionally connect with others." - Kelly Breslin Wright

“I have always had the same priorities…#1 People, #2 People, #3 People.” - Kelly Breslin Wright

Chapters

00:21 From Selling Books to Executive Roles: Kelly's Career Path

04:50 Teaching the Art of Sales: Kelly's University Course

11:14 The Essence of Company Culture and Its Impact on Sales

14:21 Guardians of Culture: Every Employee's Role

16:27 Balancing Data-Driven Decisions and Maintaining Culture

20:24 Core Values and Operating Principles: The Foundation of Culture

26:25 Mission, Vision, and Values: More Than Just Words

28:24 Navigating Business Challenges and Priorities

28:50 The Three Pillars of Success: People, PIML, and Culture

29:33 The Importance of the Right Team for Growth

31:48 Evaluating Leadership and Team Dynamics for Expansion

34:11 Cultural Fit vs. Experience in Hiring Decisions

39:44 Culture-Driven Sales: Connecting on a Deeper Level

42:46 Effective Board Composition and Its Impact

46:30 Legacy and Personal Reflections

48:25 Quick Fire Round

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