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Podcast: Tech Sales Insights
Date: September 7, 2022
Title: E92 Part 2 – Culture Driven Sales Prioritizes People with Kelly Wright
Length: 15 Minutes
Episode: E92 Part 2
description:

This episode of Tech Sales Insights is the second part of our conversation with Kelly Breslin Wright, President and COO of Gong, and Founder and Thought leader at Culture Driven Sales. At the heart of culture-driven sales is people. This challenges the idea of a sales-driven culture where operating principles are the priority.

A strong people-first approach gets you the best talent and creates a positive work environment, which ultimately drives toward more and better sales. This means that companies must be very firm with hiring based on behaviors that align with the culture that they are trying to create within their organization.

 

HIGHLIGHTS

Culture Driven sales has a common mission and challenges conventions

On hiring: Determine the right behavior traits that align with your culture

Feedback and managing your culture with care and intention

 

QUOTES

Attract top talent with a strong mission - Kelly: "It's culture-driven sales. If you have a strong mission, strong culture, strong operating principles, strong people-first approach, then you're going to be able to get the best people and help to provide an environment where it's a positive place to work where you can get the most out of those people because they're empowered and then that in turn will drive more sales."

Be intentional in determining behavioral fit during the interview process - Kelly: "Mission is really important to make sure the whole company understands the purpose and their why. This is a really important way to determine who wants to work for you, who [does] not. Are they passionate about that why? Do they care? So that's the first.”

"The second is making sure that we're asking the right questions in the interview process that are teasing out not only experience and resume, but also how they align with the right behavioral traits that are core to your culture and your operating principle."

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Length: 52 Minutes

Kelly Breslin Wright has over 30 years of experience in leadership, sales, operations, and strategy. Kelly has served in multiple executive roles, including as President and Chief Operating Officer at Gong and as Executive Vice President (CRO) at Tableau Software. Kelly is currently Founder and CEO of her own thought leadership platform Culture Driven Sales.

Additionally, Kelly has been a Board Director at public and private companies, including Fastly (NYSE:FSLY), Plum (NASDAQ: PLUMIU), Gong, Lucid, Even, and Amperity. She has advised many technology companies, including Dropbox and Asana. She is an adjunct professor at the University of Washington’s Foster School of Business. Earlier in her career, Kelly spent time at Bain & Company, McKinsey & Company, Bank of America, Dale Carnegie Training, and AtHoc. She earned her BA from Stanford University and MBA from The Wharton School at the University of Pennsylvania.

Episode Summary: In this episode, Kelly Breslin Wright shares her remarkable journey from selling books door-to-door to becoming a key figure at Tableau Software, guiding the company from its inception through to a successful IPO and beyond. With a focus on the critical role of culture in sales and business success, Kelly discusses her transition into board roles and teaching, emphasizing the importance of mission, vision, and alignment in creating effective teams and compelling sales strategies. Highlights include her insights on building a board for startups, prioritizing people in businesses, and her unique perspective on sales as a deeply human and culturally driven process.

Key Takeaways:

Kelly's early experiences in sales and entrepreneurship shaped her passion for helping people and running her own business.

The importance of aligning sales with the overall company strategy and having a clear mission and vision.

The role of culture in driving sales and creating a positive work environment.

The need for companies to rate people and culture as top priorities.

The challenges and considerations in building an effective board and assessing team dynamics during company growth.

Notable Quotes:

“Culture ties back to the overall essence of the company”  - Kelly Breslin Wright

"Every single person in the company is a guardian of the culture." - Kelly Breslin Wright

"The best salespeople have high empathy, are good communicators, and can emotionally connect with others." - Kelly Breslin Wright

“I have always had the same priorities…#1 People, #2 People, #3 People.” - Kelly Breslin Wright

Chapters

00:21 From Selling Books to Executive Roles: Kelly's Career Path

04:50 Teaching the Art of Sales: Kelly's University Course

11:14 The Essence of Company Culture and Its Impact on Sales

14:21 Guardians of Culture: Every Employee's Role

16:27 Balancing Data-Driven Decisions and Maintaining Culture

20:24 Core Values and Operating Principles: The Foundation of Culture

26:25 Mission, Vision, and Values: More Than Just Words

28:24 Navigating Business Challenges and Priorities

28:50 The Three Pillars of Success: People, PIML, and Culture

29:33 The Importance of the Right Team for Growth

31:48 Evaluating Leadership and Team Dynamics for Expansion

34:11 Cultural Fit vs. Experience in Hiring Decisions

39:44 Culture-Driven Sales: Connecting on a Deeper Level

42:46 Effective Board Composition and Its Impact

46:30 Legacy and Personal Reflections

48:25 Quick Fire Round

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